![]() ![]() NAVIGATION New UI > navigate to a device via Dashboards, Devices, or Sites > Web Remote action button NAVIGATION Sites > select a Site > Devices > select a Device > Remote Actions > Web Remote For more information, refer to Remote takeover tools. ![]() NAVIGATION Agent Browser > connect to a device > Web Remote. Refer to Security Level Details - Remote Control Tools in the legacy UI and Remote control tools in the New UI. SECURITY For Web Remote chat, you must have Chat permissions enabled. Apple can fuck right off with that decision.SECURITY Web Remote must be enabled within Remote control tools. It’s a goddamn straight up inconvenience when you have to drive to a site with a monitor, keyboard, and mouse to click that damn button on a normally headless Mac Pro Server sitting in the closet. It’s a security risk to give them admin rights to do it for you. That’s mildly irritating when you have to ask the user to do it for you. ![]() You physically need to be in front of the Mac and click it with the attached mouse. Second, you know that “Allow” button you have to click in the Security Preferences panel whenever you need to install new software? Yeah, Apple has made it impossible to click it using any Remote Desktop software. That really sucks because it requires the user to have Admin privileges. Once there, they have to first uncheck the Remote Desktop app, then recheck it. One, if the Remote Desktop app changes even slightly, such as with an app update, you have to get the user to go back into System Preferences > Security > Accessibilty. There are two gotchas that we’ve come to expect, even after adding our Remote Desktop app to the list. After doing that we can then control the screen. You can probably do the same with remote control. To get that to work with Mac Mojave, we have to go into System Preferences > Security > Accessibility and add the Screenconnect app to the list. ![]() Since Mojave, Remote Desktop control applications have to be given explicit permissions to be allowed to control the desktop. ![]()
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